Shipping policy

Shipping Policy

At Asal Al-Adwi, we want your Desi Shakkar to reach you as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver your orders across Pakistan.

1. Shipping Methods

We currently ship all orders via TCS, one of Pakistan's most reliable courier services, ensuring safe and trackable delivery nationwide.

2. Order Processing Time

  • All orders are processed and dispatched within 1-2 business days of order confirmation.
  • Orders placed on public holidays or after business hours will begin processing the next business day.
  • For prepaid orders, processing begins once payment is confirmed.

3. Delivery Timeframes

  • Once dispatched, orders typically arrive within 3-5 business days, depending on your location.
  • We currently deliver to all cities and regions across Pakistan.
  • Delivery times are estimates provided by our courier partner and are not guaranteed, especially during peak seasons, holidays, or in remote areas.

4. Shipping Costs

  • We charge a flat shipping rate of Rs. 200 on all orders, regardless of order size or destination.
  • Shipping charges are calculated and displayed clearly at checkout before you confirm your order.

5. Order Tracking

  • Once your order is dispatched, you will receive a tracking number via SMS, WhatsApp, or email.
  • You can use this tracking number on the TCS website or app to monitor your order's status in real time.
  • If you do not receive tracking details within 2 business days of placing your order, please contact us.

6. Delivery Issues and Delays

We work hard to ensure timely delivery, but delays can occasionally occur due to factors beyond our control, including:

  • Weather conditions or natural disasters
  • Courier service disruptions or strikes
  • Incorrect or incomplete address details provided at checkout
  • High order volumes during sales or holiday seasons

If your order is delayed, lost, or you experience any delivery issue:

  • Contact us with your order number, and we will coordinate directly with TCS to investigate and resolve the issue.
  • Please ensure your phone number is accurate and reachable, as our courier partner may contact you to confirm delivery details.
  • If a package is confirmed lost in transit, we will offer a replacement or full refund at our discretion.

We are not responsible for delays caused by incorrect address or contact information provided by the customer.

7. International Shipping

At this time, Asal Al-Adwi ships only within Pakistan and does not offer international shipping. We are working on expanding our delivery network and will update this policy if and when international shipping becomes available.

8. Contact Us

If you have any questions about your shipment or this Shipping Policy, please reach out to us:

Asal Al-Adwi Email: support.asal.al.adwi@gmail.com